Luvora

Refund policy


πŸ” Luvora Return & Refund Policy

πŸ•’ Return Window

We accept returns within 14 days of delivery.

πŸ“¦ Eligibility Criteria

To be eligible for a return:

  • Items must be unworn, unwashed, and in original packaging

  • Tags must still be attached

  • For hygiene reasons, worn shapewear (fajas) cannot be returned

🚫 Non-Returnable Items

  • Worn or damaged shapewear

  • Final sale or discounted items

  • Items without original packaging

πŸ”„ Exchanges

We do not offer direct exchanges.
Please return your item and place a new order.

πŸ’Έ Refunds

  • Once your return is received and inspected, you’ll be notified via email

  • Approved refunds will be processed to your original payment method within 5–10 business days

🚚 Return Shipping

Return shipping costs are the customer’s responsibility unless the product arrived defective or incorrect.

πŸ“© How to Start a Return

Email us at luvora.us@gmail.com with:

  • Your order number

  • Item(s) you want to return

  • Reason for the return